Earl Chan

PROPERTY
 CLIENT  TESTIMONIAL

R. Lee

Group Controller, Corporate Properties Group, Wells Fargo 

Please allow me the opportunity to share my sentiments for the OUTSTANDING, EXCEPTIONAL service I received from Urbane SF from beginning (February 2014) to end (August 2014) for a recent condominium purchase. In the midst of an insane market where prices continued to rise, with multiple cash offerson choice properties, in some cases over 20% asking price, trying to buy a condo in the SF Bay Area was more than a challenging task, not to mention that I needed a hands-on consulting realtor to bounce ideas, while making a long-term real estate decision to address work location proximity, retirement and investment goals. Having Urbane-SF: Earl Chan &Norm Fung by my side made all the difference. Earl & Norm’s “can-do” attitude with the client’s interest at the forefront was key to our success in securing my purchase. They turned a daunting experience into a REWARDING one. The service I received was unheard of and unlike any I nor anyone I knew had received (I happen to also work professionally in a real estate environment). Urbane-SF hand-held me through the entire process. They are patient, caring, and understanding. They are passionate about doing their best for the client, for me!

Earl was there for me every step of the way; you would think that you might be his only client. Urbane-SF took the time to first understand my real estate, financial and personal objectives, affordability, budget targets. All of this information was evaluated against the market inventory, and we began my search. With a non-aggressive, helpful manner, Urbane-SF attended open houses with me, walked me through the offer process, mapped out potential scenarios and strategies to ensure I was comfortable with the offer and acceptance decisions along the way. Urbane-SF shared its knowledge of current as well as past market experiences.Urbane-SF provided property pricing comparisons; they took me through the pros and cons of every aspect of the transaction. They shared their honest opinions as if the decisions were their very own.They tried to place themselves in my shoes. I really felt that they were always looking out for my best interests. When possible, Earl even transported me from my work office and back to visit the property a 2nd, 3rd time, and spent hours at my home inspection, while we thoroughly examined the property. When I had questions for the seller, Earl or Norm corresponded through email or phone with the selling agent immediately, and provided expedient responses with clarity for the layman. Urbane-SF has resources, such as real estate attorneys at their finger-tips to help answer questions on rent legislation, hints on interior decorating ideas, and furniture and moving company referrals. During my search when Earl went overseas on vacation, he assured me that he would be reachable and close-by, and indeed he was. He provided in-presence local support through his associate (Norm Fung) who was just asknowledgeable and compassionate. But Earl, himself, was sleepless for 2 nights in London while writing multiple offers on my behalf. Understanding the stress of a major move, Earl also initiated the hire of a packing service, and continued to ask if there was anything else he could do to help. He even offered his truck to help move.

I should mention that I am extremely analytical, and will ask a million questions, maybe more than once using different words. I would send an email late in the evening, and what do you know, when I awoke in the morning, there would be a response for me from Earl or Norm from even later that evening, or early morning. Do these men ever sleep? There has never been a question I hesitated to ask, and Urbane-SF always graciously responded. You can ask Urbane-SF anything! Hence, I must confess that I’m not exactly the easiest client to satisfy, not to mention that I have very high expectations of any service provider. Urbane SF never stopped to amaze me. I was pleasantly surprised that Urbane-SF consistently continued the extraordinary service and support even though the sales transaction was essentially complete, and any other buyer would and could have handled the remaining buyer to-dos on their own.This realtor marches alongside the entire time. I plan to engage Urbane-SF now to prepare my home for rental, to secure a lease, as well as to provide future ongoing property management services. This firm is a top, client-focused and dedicated, trustworthy, full-scope realty organization. Urbane-SF represents customized service at its finest! If you need a superb realtor, I highly recommend Urbane-SF!I guarantee that they will “WOW” you as they have me.

Roland P.

Seller, Single Family Home

Yes, five stars all the way. And this, his first review here, is authentic (I was an ordinary client). This is the guy you want, and probably his sales staff is excellent too. We were struggling with a mortgage and two credit lines, and finally decided to sell the family house to avoid a Notice of Default. Earl helped us review options other than selling, and eventually orchestrated a very successful open house, review of interested buyers and final selection. All very gently and with complete respect. There was no pressure or drama which of course would have added to our problems. And then he even helped us with the inevitable move-out and relocation. Amazing! He is quiet and friendly, but do not be suspicious that he is somehow "too slick". Of course his way is smart -- after all he is a professional -- but I can tell you that it is also genuine. Through escrow we never had even a hint of disappointment.